Spotlight on - Chris Tait

Chris Tait is part of an Ant and Dec-style double act that often has the "audience" in tears.

He and training partner Tony Hart take course delegates on a care journey, which is not just inspirational, but also emotional, because Tony has lived it for real.

Chris leads the co-production department at NAPPI uk. Tony has put years of challenging behaviour behind him to showcase how NAPPI's training helped turn his life around - to gain confidence and qualifications.

The pair now travel the UK - and have even presented at an international conference in Poland this year - demonstrating the power and value of co-production.

Chris said: "Textbook NAPPI training gets people to think outside the box - but co-production gets them to feel too, because it humanises the journey. There are not many sessions where someone doesn't well up."

"We don't dwell on the challenging 'red' behaviour - but concentrate on the positive 'green' behaviour.

"Co-production in some other sectors means using client feedback to shape training, but for NAPPI it means getting service-users involved in training to share their lived experience," he explained.

Chris, 32, has officially been with NAPPI since 2011, but was involved since he was eight, as the business is a family one, with mum Helen as managing director.

His earliest tasks included sticking stamps on mail-shot envelopes and taking them to the post box in his newspaper delivery round bag.

Away from work his life is dominated by hockey, a sport he has enjoyed since school. He is chairman of Scarborough Hockey Club and has helped build it from one team five years ago to three senior and four junior teams now.

The growth has been helped by the NAPPI-style thinking outside the box, including hosting free beach hockey sessions on Scarborough's golden sands to put the sport more in the public eye. It won the club an England Hockey innovation award in 2018.

Undoubtedly a proud moment with many more set for 2020.