Reducing Resistance to Essential Care

Reducing Resistance to Essential Care training increases your employees understanding of the resistance that often occurs during care delivery. The emphasis of this training is upon the assessment and prevention of resistance encountered from service users when (for example) urgent medical attention is required or when personal care can no longer be postponed. The level of resistance needs to be assessed and appropriately supported, to ensure a service user's needs are met in a safe and dignified manner.

Well trained employees recognise resistance to their delivery of care and are able to determine the urgency of specific care tasks. While care provided without resistance is our aim, we recognise that there are occasions when a further delay to care delivery would not be considered 'best interests'. At this point, employees follow the Essential Care Holding Timeline, a sequence of 10 steps that provides structure for a best practice response.

This course is suitable for both those who have training experience or are new to training.
The minimum age limit for learners wishing to take this programme is 16 years. It is essential that applicants have a minimum of Level 2 Key skills in literacy, communication and ICT.