Non-Abusive Psychological and Physical Intervention
Assessment, prevention and management of service users whose behaviour may become challenging.

Welcome to NAPPI 

REVIEWED: 1st April 2021

NAPPI uk remains open for business as the country returns into lockdown.

As coronavirus cases continue to rise and the government issues new guidelines, we continue to monitor how best we can balance the wider risks involved. The impact of the pandemic has increased on many levels with postponement of training throughout 2020 affecting the confidence and ability of staff teams to meet the often complex needs of individuals they support.

Organisations identifying an essential training need, can continue to access training in line with government guidelines of attending work (which can’t be completed at home) and training, each classed as an exemption to the ‘stay at home’ instruction. While non-essential training would be more appropriately postponed or facilitated via remote delivery, essential training can still be delivered.

For an out-of-hours Covid related enquiry or emergency, please call: Helen on 07935 952120 or Scott on 07896 438496.


NAPPI skills in the training room

Measures continue to be in place to protect both trainers and participants. The consistent message has been to ensure effective hand hygiene, use of face covering, and to maintain space wherever possible.

Participants are encouraged to bring their own water bottles and masks, plus continue the well-established procedure of regular hand-washing.

We care about the safety of our employees and we care about the safety of your employees - our participants.

During training we:

Where a delegate feels symptomatic or tests positive for COVID-19 up to 14 days after attending a training session, they must report this to their line managers immediately to initiate Test & Trace procedures. Course records assist the process of differentiating between ‘contacts’ and ‘close contacts’ as the advice for each have differing implications in the event of a positive test result being logged.


Using NAPPI skills in the workplace

Practitioners (supported by their organisations) need to take a responsible approach to risk, weighing up the risk of infection transmission, against their Duty of Care and Safeguarding responsibilities. 

Proactive primary prevention strategies are always the best option, rather than secondary and tertiary strategies. However, not initiating a restrictive physical intervention, when the rationale to use such skills would ordinarily be clear, will likely result in significant injury or fatality. Use of NAPPI physical skills is approved in such event, providing staff members remain in certification and infection control procedures are followed.


Trainer Development & Re-certification

Facilitation of NAPPI trainer programmes and trainer recertification programmes continues in line with the above, facilitated from venues demonstrating a COVID Secure status.

We continue to monitor the prevalence of COVID cases in each area, establishing which areas participants would be travelling from and ensuring this is considered within our planning of programmes.

Guidance has been issued to all Associate NAPPI Trainers working within our partner organisations, outlining measures to ensure safe delivery of essential in-person training.


NAPPI Remote Delivery.
This approach enables non-physical elements of NAPPI training to continue without any breach to social distancing guidelines. Training can be delivered remotely by NAPPI uk trainers and existing onsite NAPPI trainers who can access materials at no charge. Although developed for newly recruited or previously untrained staff members, this very different approach would serve equally well as an engaging format for refresher training.



For further information on booking onto NAPPI Remote Delivery blocks CLICK HERE.

This information is given, based on current Government advice. NAPPI uk will update this guidance when further information and advice becomes available.  

Helen Tait

Director of Quality

“I have learned that there are different approaches to challenging behaviour but also why some residents may become resistive to personal care, also allows us as staff to see residents as people rather than tasks.”

Participant feedback from:
NAPPI Approach to Positive Behaviour Support Workshop Reducing Resistance to Essential Care (27-06-2018)