Non-Abusive Psychological and Physical Intervention
Assessment, prevention and management of service users whose behaviour may become challenging.

Welcome to NAPPI 

REVIEWED: 16th July 2021

As we take another step closer to living and working with less restriction, we must remain cautious in the face of the ongoing risks.

While ‘Freedom Day’ marks the reopening of many services and a return to greater normality, we are being urged to act responsibly.

The consistent message throughout has been to ensure effective hand hygiene, the wearing of suitable face coverings, and the need to maintain space wherever possible. These are proven measures that reduce risk and should continue while infection rates remain high. Although the vaccination programme appears to be proving effective at reducing hospitalisation and deaths as a result of COVID, a continuation of the simple steps we can all take to reduce risk in the training room and beyond is strongly advocated. Along with minimising the spread of infection, a cautious approach will reduce disruption to daily life and enable a less restricted future.


NAPPI skills in the training room

Participants are encouraged to bring their own water bottles and masks, plus continue the well-established procedure of regular hand-washing.

We care about the safety of our employees and we care about the safety of your employees - our participants.

During training we:

Where a participant feels symptomatic or tests positive for COVID-19 up to 14 days after attending a training session, they must report this to their line managers immediately to initiate Test & Trace procedures.


Using NAPPI skills in the workplace

Practitioners (supported by their organisations) need to take a responsible approach to risk, weighing up the risk of infection transmission, against their Duty of Care and Safeguarding responsibilities. 

Proactive primary prevention strategies are always the best option, rather than secondary and tertiary strategies. However, not initiating a restrictive physical intervention, when the rationale to use such skills would ordinarily be clear, will likely result in significant injury or fatality. Use of NAPPI physical skills is approved in such event, providing staff members remain in certification and infection control procedures are followed.


Trainer Development & Re-certification

Facilitation of NAPPI trainer programmes and trainer recertification programmes continues in line with the above.

Guidance has been issued to all Associate NAPPI Trainers working within our partner organisations, outlining measures to ensure safe delivery of essential in-person training.


NAPPI Remote Delivery.
This approach enables non-physical elements of NAPPI training to continue without any breach to social distancing guidelines. Training can be delivered remotely by NAPPI uk trainers and existing onsite NAPPI trainers who can access materials at no charge. Although developed for newly recruited or previously untrained staff members, this very different approach would serve equally well as an engaging format for refresher training.



For further information on booking onto NAPPI Remote Delivery blocks CLICK HERE.

This information is given, based on current Government advice. NAPPI uk will update this guidance when further information and advice becomes available.  

Helen Tait

Director of Quality

“I have learned that there are different approaches to challenging behaviour but also why some residents may become resistive to personal care, also allows us as staff to see residents as people rather than tasks.”

Participant feedback from:
NAPPI Approach to Positive Behaviour Support Workshop Reducing Resistance to Essential Care (27-06-2018)