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Participant Feedback

Below is recent feedback received from our course participants. Participants were asked what things will they do differently in thier job as a result of the training:


Be aware of the trigger points for aggressive behaviour. To recognise the signs of aggressive behaviour happening and to take measures to protect myself.
Personal Safety in the Workplace One-day Workshop (30-07-2018) - Click here for course details

I now have a knowledge and understanding of how to use SMART to diffuse the different ypes of red behaviour. I have also learnt that when you have tried all other ways to difuse the situation you can use the physical protection NAPPI techniques. I will be able to use this in my job by recognising the signs of things escalating.
Personal Safety in the Workplace One-day Workshop (30-07-2018) - Click here for course details

An opportunity to look at future provision within Tricuro. I would like to trial this at current provision to be able to feedback to senior managers/training team. Thank you for letting me observe it was very helpful.
Personal Safety in the Workplace One-day Workshop (30-07-2018) - Click here for course details

When I'm lone working especially in unfamiliar environments - ie tenents homes.
Personal Safety in the Workplace One-day Workshop (30-07-2018) - Click here for course details

Approach situations in a different mind set, be more proactive in my approach.
Personal Safety in the Workplace One-day Workshop (30-07-2018) - Click here for course details

Feel more confident in challenging situations and reading them.
Personal Safety in the Workplace One-day Workshop (30-07-2018) - Click here for course details

Have the policies and procedures of the company sent to staff prior to course in relation to aggressive etc behaviours.
Personal Safety in the Workplace One-day Workshop (30-07-2018) - Click here for course details

Will better recognise behaviour patterns and signs of red behaviour. Recognise stress signs. How to deal with difficult situations.
Personal Safety in the Workplace One-day Workshop (30-07-2018) - Click here for course details

Allow me to appropriately support service users whilst maintaining safety of self, staff and service users. Give skills to diffuse situations well.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 2 & Level 3 (26-07-2018) - Click here for course details

Very helpful for when we are dealing with awkward situations. Now have a better understanding, good physical exercise and team building.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 2 & Level 3 (26-07-2018) - Click here for course details

Gained knowledge on how to and when to use appropriate skills/interventions. How to work as a team in difficult situations.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 2 & Level 3 (26-07-2018) - Click here for course details

Feel more confident in new skills I've learnt and using them in the workplace. Physical skills, team building exercises, working as a team.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 2 & Level 3 (26-07-2018) - Click here for course details

Changing the way I used the physical skills. Better understanding of the residents.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 2 & Level 3 (26-07-2018) - Click here for course details

I will know the right techniques at work. I have more knowledge for the service users. Know how to protect myself.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 2 & Level 3 (26-07-2018) - Click here for course details

RPI timeline and diversion/re-direction techniques were useful and can be applied to diffuse situations. Better understanding of body mechanics and main muscle groups that initiate aggressive movements.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 2 & Level 3 (26-07-2018) - Click here for course details

Improved my skills, enjoyed the course.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 2 & Level 3 (26-07-2018) - Click here for course details

I will be able to use approved holds, use better terminology, more emphasis on the de-escalate/distraction was refreshing to hear. Thank you.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 2 & Level 3 (26-07-2018) - Click here for course details

The safety of myself and other service users. The understanding of safety and importance of documentation.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 2 & Level 3 (26-07-2018) - Click here for course details

I will put into practice in order so the service users gets the right care. Monitor ABCs and D.
Reducing Resistance to Essential Care Three-day Workshop (24-07-2018) - Click here for course details

I will take all of what I have learnt. It was good to know the right way of restraining someone who is resistive.
Reducing Resistance to Essential Care Three-day Workshop (24-07-2018) - Click here for course details

It will help me when dealing with someone who is resistant and how to use the correct way to assist them and give them more time.
Reducing Resistance to Essential Care Three-day Workshop (24-07-2018) - Click here for course details

Empowerment. Be able to include in Care Plans. Legitimise procedures but all the steps and actions that should be taken before restraint is used. How restraint manoeuvres should be performed and the law around it.
Reducing Resistance to Essential Care Three-day Workshop (24-07-2018) - Click here for course details

I will give my best on my job.
Reducing Resistance to Essential Care Three-day Workshop (24-07-2018) - Click here for course details

It will be good in work.
Reducing Resistance to Essential Care Three-day Workshop (24-07-2018) - Click here for course details

Have learned how to defuse a situation more and better before it escalates into a bigger problem.
Reducing Resistance to Essential Care Three-day Workshop (24-07-2018) - Click here for course details

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NAPPI uk Ltd, 64 Falsgrave Road, Scarborough, North Yorkshire, YO12 5AX

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