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Participant Feedback

Below is recent feedback received from our course participants. Participants were asked what things will they do differently in thier job as a result of the training:


Will help staff become more confident resulting in not avoiding personal care amongst challenging behaviour residents. I myself feel more confident knowing I am using safe techniques and practice, avoiding discomfort, pain during assisting to residents, myself and other colleagues.
Reducing Resistance to Essential Care Three-day Workshop (25-07-2017) - Click here for course details

Gives me a very good understanding on how resident feels during personal care.
Reducing Resistance to Essential Care Three-day Workshop (25-07-2017) - Click here for course details

I will use skills I have learnt in the appropriate situation and pass on the knowledge I have gained during training.
Reducing Resistance to Essential Care Three-day Workshop (25-07-2017) - Click here for course details

Make me more confident. Thank you :).
Reducing Resistance to Essential Care Three-day Workshop (25-07-2017) - Click here for course details

It will make me more aware, of ways to approach residents in order to prevent them from becoming resistant.
Reducing Resistance to Essential Care Three-day Workshop (25-07-2017) - Click here for course details

Make sure I keep the correct separation distance. Use/ Understand the Lalemand Scale.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1, Level 2 & Level 3 (24-07-2017) - Click here for course details

Feel more confident in knowing what to do.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1, Level 2 & Level 3 (24-07-2017) - Click here for course details

I will feel more confident if an event was to happen at work.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1, Level 2 & Level 3 (24-07-2017) - Click here for course details

Confident in now supporting Carers if needed.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1, Level 2 & Level 3 (24-07-2017) - Click here for course details

Take time to assess situations. Learn about each individual especially to help diffuse awkward situations.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1, Level 2 & Level 3 (24-07-2017) - Click here for course details

I have learned to think differently whilst working with residents.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1, Level 2 & Level 3 (24-07-2017) - Click here for course details

Have learnt the behaviour of residents when they become agitated and aggressive. Have learnt how to protect myself from aggressive residents.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1 (19-07-2017) - Click here for course details

Very helpful.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1 (19-07-2017) - Click here for course details

I will be able to observe and work with the residents. It will help me to understand their different behaviour patterns.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1 (19-07-2017) - Click here for course details

I will try to practice everything what I learnt at this training.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1 (19-07-2017) - Click here for course details

It was an important reminder to always look at the person behind the behaviour and use that to help diffuse potentially difficult situations.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1 (19-07-2017) - Click here for course details

To improve my communications skills. To improve quality of life.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1 (19-07-2017) - Click here for course details

Gain more ways to care for the clients and understanding the levels of their Behaviour Scale.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1 (19-07-2017) - Click here for course details

To understand the residents more and their behaviours.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1 (19-07-2017) - Click here for course details

Given greater understanding.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1 (19-07-2017) - Click here for course details

Lalemand red behaviour scales. Better management of behaviours.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1 (19-07-2017) - Click here for course details

Work harder to identify the causes of challenging behaviour to prevent/reduce in the future. Improve the lives of service users.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1 (19-07-2017) - Click here for course details

Look into functional assessment Encouraged me to challenge certain practices and staff attitudes.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1 (19-07-2017) - Click here for course details

We will introduce the "credit card" information for when we are dealing with incidents of behaviours when out in the community. It will give us a common currency to discuss/disseminate/share good practice. It will help us to reflect on how to be more positive in our approach.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1 (19-07-2017) - Click here for course details

Its good to have learnt all the stages of challenging behaviours and it will help to manage situations better.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1 (19-07-2017) - Click here for course details

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NAPPI uk Ltd, 64 Falsgrave Road, Scarborough, North Yorkshire, YO12 5AX

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