Call me back
We are always happy to call you back at a time convenient to you. Simply enter your details below, let us know when you would like to be called, and press 'Call Me Back'. Our office hours are 9-5 Monday to Friday, but if this is not convenient, we will always endeavour to call you out of hours.
Below is recent feedback received from our course participants. Participants were asked what things will they do differently in thier job as a result of the training:
Gives me a very good understanding on how resident feels during personal care.
We will introduce the "credit card" information for when we are dealing with incidents of behaviours when out in the community.
It will give us a common currency to discuss/disseminate/share good practice.
It will help us to reflect on how to be more positive in our approach.
Not give over attention to negative behaviour, use more of the term "when you are then we can"
Try to move others before an individuals
Self protect will come in useful and the guiding move will be more effective that what we already have in place and a more friendlier approach.
It has helped me to understand some of the behaviours and what they mean.
Use the lalemand behaviour scale to improve my practice.
Try to identify stress factors to help reduce behaviours before they escalate.
I will feel more confident in my working practices if someone displays challenging behaviour.
We definately need to decide on a policy for dealing with certain service users so we are all acting the same way, following the same procedures so there is consistency.
Maybe this way we may be able to work out secondary messages behind this persons behaviour and help get more into the green and less red