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Participant Feedback

Below is recent feedback received from our course participants. Participants were asked what things will they do differently in thier job as a result of the training:


How to approach a service user if negative and how to manage and protect myself if any incident happens with service users. Very knowledgeable.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1 (13-08-2018) - Click here for course details

Know how to protect myself and use SMART. If someone is distressed know how to try and make it all better.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1 (13-08-2018) - Click here for course details

Taking a brand new role and learnt different strategies how to react towards a service user.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1 (13-08-2018) - Click here for course details

I have learnt a lot that will help me with my role as a support worker, it has helped me think about ways I can look at service users with learning difficulties.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1 (13-08-2018) - Click here for course details

More confidence with being able to protect myself and others/service users. Also be able to de-escalate situations better.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1 (13-08-2018) - Click here for course details

More knowledgeable and different approach. More understanding.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1 (13-08-2018) - Click here for course details

Think about how service users are feeling more and the ways to deal with them. I feel more confident protecting myself.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1, Level 2 & Level 3 (13-08-2018) - Click here for course details

Giving confidence in challenging behaviour to protect myself from service users and reduce harm to others.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1, Level 2 & Level 3 (13-08-2018) - Click here for course details

Thinking more about the individual and why they may display challenging behaviour based on their living situation. Thinking about other options based on this training before doing any restraint.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1, Level 2 & Level 3 (13-08-2018) - Click here for course details

How to approach a resident who seems agitated. Given me more confidence in approaching a service user who is agitated or aggressive . How to protect myself.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1, Level 2 & Level 3 (13-08-2018) - Click here for course details

How to protect myself. How to help the Service Users.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1, Level 2 & Level 3 (13-08-2018) - Click here for course details

Health and Safety and how to appropriately get out of a grab hold. I will think about PBS and my service users.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1, Level 2 & Level 3 (13-08-2018) - Click here for course details

I will know how to protect myself and how to remove myself from threatening situations like wrist grabs, hair pulling and biting. I will also feel more confident entering a room where a service user is being violent and dangerous.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1, Level 2 & Level 3 (13-08-2018) - Click here for course details

Take back to the service and put it into practice.
NAPPI Approach to Positive Behaviour Support Workshop Service User Specific (07-08-2018) - Click here for course details

Good skills to have for my service.
NAPPI Approach to Positive Behaviour Support Workshop Service User Specific (07-08-2018) - Click here for course details

We have been given a brilliant safeguarding measures and techniques to follow using professional and safe approach.
Blended Reducing Resistance to Essential Care & Dementia Awareness Two-day Workshop (07-08-2018) - Click here for course details

I would be more understanding of the needs of the client and put into effect things I have learnt. It has helped me in a positive way to continue in the way I have due to my fore knowledge. The trainer agreed with me that communication was a downfall on the whole.
Blended Reducing Resistance to Essential Care & Dementia Awareness Two-day Workshop (07-08-2018) - Click here for course details

I will think about the topics we have discussed when planning and executing activities. Several aspects of the course were aimed more at carers/nurses but still interesting and valuable in gaining an appreciation of dementia care. This course has prompted me to consider how people with dementia can perceive situations/feel vulnerable/insecure/confused etc. and how to adapt my behaviour accordingly. Useful to learn how to respond/try and prevent stressful situations with residents.
Blended Reducing Resistance to Essential Care & Dementia Awareness Two-day Workshop (07-08-2018) - Click here for course details

Implementing essential care only when necessary. RPI safety when necessary. Effectively gauge care interactions prior.
Blended Reducing Resistance to Essential Care & Dementia Awareness Two-day Workshop (07-08-2018) - Click here for course details

It will improve my general interactions with residents and help me to prevent situations escalating. It will help to keep me safe.
Blended Reducing Resistance to Essential Care & Dementia Awareness Two-day Workshop (07-08-2018) - Click here for course details

This has greatly increased my understanding of the residents with dementia. I think I can approach and handle them more effectively instead of being nervous. I don't know all the answers, but I know much more than I did.
Blended Reducing Resistance to Essential Care & Dementia Awareness Two-day Workshop (07-08-2018) - Click here for course details

The training was very useful in the way of understanding people with dementia and how to support them well through their journey. The training will help me to understand more in regards to challenging behaviour the strategies to deal with it.
Blended Reducing Resistance to Essential Care & Dementia Awareness Two-day Workshop (07-08-2018) - Click here for course details

Take more time and consideration to the residents now I have a bit more understanding about it. Now I know how to protect myself.
Blended Reducing Resistance to Essential Care & Dementia Awareness Two-day Workshop (07-08-2018) - Click here for course details

I will be more confident in supporting and assisting dementia residents. I have learnt new skills and good ideas to improve the quality of life for the residents :)
Blended Reducing Resistance to Essential Care & Dementia Awareness Two-day Workshop (07-08-2018) - Click here for course details

I have a better understanding of how to approach someone with dementia, how I can better support people suffering from dementia with medication and very important how to cope with challenging behaviour.
Blended Reducing Resistance to Essential Care & Dementia Awareness Two-day Workshop (07-08-2018) - Click here for course details

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NAPPI uk Ltd, 64 Falsgrave Road, Scarborough, North Yorkshire, YO12 5AX

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