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Below is recent feedback received from our course participants. Participants were asked what things will they do differently in thier job as a result of the training:
I will use flipchart paper to record information and learning more. It acted as a good visual refresher as to what we had covered. Learning a subject which is not the day-to-day subject to train, the flipchart notes were more useful to me than if the delivery was very PowerPoint based.
I will deliver this training as a separate course, and I think it made me understand MCA and BLLS. I have definitely improved my knowledge on the authorisation process. As a trainer I feel it was very good reflection of skills.
Discuss with my manager. Follow the modules through with each service user to understand them better and help other colleagues with understanding behaviour and ways of refocusing them.
Thank you, this course has been very enjoyable.
I have learnt from the trainer, and he has given me some knowledge into challenging behaviour that i did not have. Self protection is what i have learnt today and in depth ways in which you can handle and manage challenging behaviour.
I will use different terms when writing about incidents. I will feel more confident when dealing with levels of challenging behaviour. I will definitely be asking for an occupational therapist to be part of LDs team of care.
The course reiterated the safety features we have in place. For officers who visit tenants homes the PVP issue was discussed and it was noted that a code could be added 1-5 to establish the type of PVP issue.
This was a refresher course and I found it just as interesting as the first time I did it. Jay was very knowlegdable in this field and filled all attendees with confidence to deal with challenges when at work
I feel more confident to carry out my day duties on my unit. Will be most helpful in my job on a daily basis. Excellent course, excellent presentation I would be very happy to attend more NAPPI courses in the future