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Participant Feedback

Below is recent feedback received from our course participants. Participants were asked what things will they do differently in thier job as a result of the training:


Use the skill of guiding in the home. Feel more confident when supporting Service users.
Non Abusive Psychological & Physical Intervention NAPPI Level Two (22-05-2013) - Click here for course details

Consider myself and my environment and the effect it might have on service users. A better understanding of how behaviours can be caused, escalated, de-escalation or prevented.
Non Abusive Psychological & Physical Intervention NAPPI Level Two (22-05-2013) - Click here for course details

How to deal with situations properly. How to deal with restraint training
Non Abusive Psychological & Physical Intervention NAPPI Level One (22-05-2013) - Click here for course details

Listen more and try harder to assess situations so they do not turn violent
Non Abusive Psychological & Physical Intervention NAPPI Level One (22-05-2013) - Click here for course details

Remain calm when in stressful situations and I learnt how to prevent injury
Non Abusive Psychological & Physical Intervention NAPPI Level One (22-05-2013) - Click here for course details

The way I approach residents, ensuring I check care plans to check history of violence etc
Non Abusive Psychological & Physical Intervention NAPPI Level One (22-05-2013) - Click here for course details

All the things we have learnt will help protect me and other residents in the future.
Non Abusive Psychological & Physical Intervention NAPPI Level One (22-05-2013) - Click here for course details

Be SMART from the beginning of the shift starting with handover and carrying out assessments throughout the shift to avoid conflict and resolve them as soon as possible.
Non Abusive Psychological & Physical Intervention NAPPI Level One (22-05-2013) - Click here for course details

Everything- I will complete individual behaviour scale worksheets to help all staff to deal with escalating behaviours.
Non Abusive Psychological & Physical Intervention NAPPI Level One (22-05-2013) - Click here for course details

I feel a protective, skills I learned today will help me be more confident that I am responding to behaviours in the correct way.
Non Abusive Psychological & Physical Intervention NAPPI Level One (22-05-2013) - Click here for course details

Use protective skills when I may be in a situation where I need to use them.
Non Abusive Psychological & Physical Intervention NAPPI Level One (22-05-2013) - Click here for course details

I will feel more confident and will be more aware of each stage of aggression, therefore be able to defuse most situations more effectively.
Non Abusive Psychological & Physical Intervention NAPPI Level One (22-05-2013) - Click here for course details

Take more time understanding things better Keep myself safe And Thank You!
Non Abusive Psychological & Physical Intervention NAPPI Level One (14-05-2013) - Click here for course details

Techniques to avoid potential harm from clients, I can do as well as taking things at a slower pace with clients and trying to stop them reaching a level of being agitated.
Non Abusive Psychological & Physical Intervention NAPPI Level One (14-05-2013) - Click here for course details

Try and calm and stop anything from going to a higher level and never put myself at risk
Non Abusive Psychological & Physical Intervention NAPPI Level One (14-05-2013) - Click here for course details

Try and calm the situation down when you can see it beginning to escalate
Non Abusive Psychological & Physical Intervention NAPPI Level One (14-05-2013) - Click here for course details

Learning to spot warning sigs before leading to more serious behaviour
Non Abusive Psychological & Physical Intervention NAPPI Level One (14-05-2013) - Click here for course details

More vigilant towards clients behaviour and how to handle the given situation
Non Abusive Psychological & Physical Intervention NAPPI Level One (14-05-2013) - Click here for course details

Reflect on the behaviour scale and which brackets of displayed behaviour they fall under.
Non Abusive Psychological & Physical Intervention NAPPI Level One (14-05-2013) - Click here for course details

I feel more prepared should an aggressive/violent situation arise.
Non Abusive Psychological & Physical Intervention NAPPI Level One (14-05-2013) - Click here for course details

Learnt new ways to appropriately deal with clients behaviours at different levels - ie. agitated /destructive etc.
Non Abusive Psychological & Physical Intervention NAPPI Level One (14-05-2013) - Click here for course details

Third time on the course but good to refresh and if the need, I'm sure has course would helped.
Non Abusive Psychological & Physical Intervention NAPPI Level One (14-05-2013) - Click here for course details

Be more prepared for presenting risks and respond appropriately.
Non Abusive Psychological & Physical Intervention NAPPI Level One (14-05-2013) - Click here for course details

To ensure i implement the SMART principles in my working life, not just in regards to the service users
Non Abusive Psychological & Physical Intervention NAPPI Level One Trainers Award (13-05-2013) - Click here for course details

When I am delivering Workshops I will be More Aware of some of the Extra difficulties Staff have to deal with in their care settings. I have experienced paired learning and Stand and shout. I hope to use these techniques for checks for learning. I have picked up lots of tips to facillite future deliveries
Non Abusive Psychological & Physical Intervention NAPPI Level One Trainers Award (13-05-2013) - Click here for course details

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NAPPI uk Ltd, 64 Falsgrave Road, Scarborough, North Yorkshire, YO12 5AX

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