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Participant Feedback

Below is recent feedback received from our course participants. Participants were asked what things will they do differently in thier job as a result of the training:


Help the staff group and me to be more aware and consistent. Learnt a new model of intervention.
Non Abusive Psychological & Physical Intervention NAPPI Level One (31-10-2013) - Click here for course details

The training will be very useful and have helped me understand and support the client better than I did before. Very very good trainer.
Non Abusive Psychological & Physical Intervention NAPPI Level One (31-10-2013) - Click here for course details

Help me support the service user in a more professional, calm and use minimum impact. I have learnt to think about ways to enrich the lives of the people I support.
Non Abusive Psychological & Physical Intervention NAPPI Level One (31-10-2013) - Click here for course details

I will be looking at the Red behaviour scale for each of the people we support, so that as a team can identify when each person is at each stage and how we can support them.
Non Abusive Psychological & Physical Intervention NAPPI Level One (30-10-2013) - Click here for course details

I will be more in control of the situation if violence arises. More understanding why people we support sometimes resort to violence and how escalate the situation. I will be able to protect myself and others around me.
Non Abusive Psychological & Physical Intervention NAPPI Level One (30-10-2013) - Click here for course details

This was brilliant, I have gained knowledge in supporting individuals who display challenging behaviour, feel more confident to support and use proper wording in the completion of the daily diary notes. I have learnt to protect myself. I have learnt to minimise danger and harm at the workplace and how to gain legal protection. I have gained a SMART way of supporting people we support to enhance lives while increasing the quality of life of others.
Non Abusive Psychological & Physical Intervention NAPPI Level One (30-10-2013) - Click here for course details

I have understanding of how to manage challenging behaviour. I have also learnt how to protect myself and the people we support in a situation where someone is challenging without using force or restraining the individual.
Non Abusive Psychological & Physical Intervention NAPPI Level One (30-10-2013) - Click here for course details

The training has taught me not only the theoretical aspect of challenging behaviour but has also increased my confidence. Knowledge on how to protect myself without endangering the individual involved as well. The course has met my expectations.
Non Abusive Psychological & Physical Intervention NAPPI Level One (30-10-2013) - Click here for course details

I will be more aware of things around me and how to help other team members and how to protect myself. I have really enjoyed learning about the Red and Green behaviour scales and how to look for trigger points.
Non Abusive Psychological & Physical Intervention NAPPI Level One (30-10-2013) - Click here for course details

My way of understanding the Red and Green behaviour scales. How to manage/De-escalate a situation. How to provide impact and my self protection.
Non Abusive Psychological & Physical Intervention NAPPI Level One (30-10-2013) - Click here for course details

It will help me a lot related to my work and have more confidence and I have gain more knowledge.
Non Abusive Psychological & Physical Intervention NAPPI Level One (30-10-2013) - Click here for course details

Looking at the Red scales for the individuals with their triggers
Non Abusive Psychological & Physical Intervention NAPPI Level One (30-10-2013) - Click here for course details

I will be more knowledgeable and positive towards my approach Application of the red and green behaviour scale I will be more confident in the way that I approach behaviour issues
Non Abusive Psychological & Physical Intervention NAPPI Level Two (28-10-2013) - Click here for course details

Smart techniques life enhancing areas and practical restraints
Non Abusive Psychological & Physical Intervention NAPPI Level Two (28-10-2013) - Click here for course details

Improving morning my knowledge in supporting people with challenging behaviour and also restraining procedures How and when? To identify and use the red and green behaviour scale
Non Abusive Psychological & Physical Intervention NAPPI Level Two (28-10-2013) - Click here for course details

The red behaviour scale be used to monitor behaviour and select the appropriate response to each individual service user. The green behaviour scale be used to focus of areas of improvement and I feel more confident that I have but I can work with service users who showed potential challenging behaviour. The training for me was to realise that behaviours have a second level message which means they are usually presented as a request for help or attention
Non Abusive Psychological & Physical Intervention NAPPI Level Two (28-10-2013) - Click here for course details

Given me more confidence to support someone in this situation requiring physical restraint
Non Abusive Psychological & Physical Intervention NAPPI Level Two (28-10-2013) - Click here for course details

My learning practice will be affected in a very positive way after this course.
Non Abusive Psychological & Physical Intervention NAPPI Level Two (28-10-2013) - Click here for course details

All implements the red and green behaviour scales as soon as possible. also in relation to the training received by reviewing support plans, supervisions, personal profiles and guidelines. This training will allow the staff to work in a more person centred approach
Non Abusive Psychological & Physical Intervention NAPPI Level Two (28-10-2013) - Click here for course details

Training gave me more understanding what each change in behaviour communicates and responds techniques/strategies. I am aware of all the legal issues around restraint and when it should be used and how
Non Abusive Psychological & Physical Intervention NAPPI Level Two (28-10-2013) - Click here for course details

Gave me confidence when working with the team and the people we support. To be able to listen preattentive and be supportive to the people we support and the staff to be more focused
Non Abusive Psychological & Physical Intervention NAPPI Level Two (28-10-2013) - Click here for course details

This course really made the participants think about the service users
Non Abusive Psychological & Physical Intervention NAPPI Level Two (28-10-2013) - Click here for course details

Great behaviour scale as a base for working with people who are more challenging. Of wider understanding and also early warning signs a service user may show if they become agitated and how to respond appropriately.
Non Abusive Psychological & Physical Intervention NAPPI Level Two (28-10-2013) - Click here for course details

The course will help me look at my service users f in a different way and also help me support them more efficiently and with more focus
Non Abusive Psychological & Physical Intervention NAPPI Level Two (28-10-2013) - Click here for course details

It will help me in evaluating situations before they escalate and also how to identify early warning signs
Non Abusive Psychological & Physical Intervention NAPPI Level Two (28-10-2013) - Click here for course details

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NAPPI uk Ltd, 64 Falsgrave Road, Scarborough, North Yorkshire, YO12 5AX

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