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Below is recent feedback received from our course participants. Participants were asked what things will they do differently in thier job as a result of the training:
Help the staff group and me to be more aware and consistent. Learnt a new model of intervention.
I will be more in control of the situation if violence arises.
More understanding why people we support sometimes resort to violence and how escalate the situation.
I will be able to protect myself and others around me.
This was brilliant, I have gained knowledge in supporting individuals who display challenging behaviour, feel more confident to support and use proper wording in the completion of the daily diary notes.
I have learnt to protect myself. I have learnt to minimise danger and harm at the workplace and how to gain legal protection. I have gained a SMART way of supporting people we support to enhance lives while increasing the quality of life of others.
I have understanding of how to manage challenging behaviour.
I have also learnt how to protect myself and the people we support in a situation where someone is challenging without using force or restraining the individual.
The training has taught me not only the theoretical aspect of challenging behaviour but has also increased my confidence. Knowledge on how to protect myself without endangering the individual involved as well. The course has met my expectations.
I will be more aware of things around me and how to help other team members and how to protect myself.
I have really enjoyed learning about the Red and Green behaviour scales and how to look for trigger points.
The red behaviour scale be used to monitor behaviour and select the appropriate response to each individual service user. The green behaviour scale be used to focus of areas of improvement and I feel more confident that I have but I can work with service users who showed potential challenging behaviour. The training for me was to realise that behaviours have a second level message which means they are usually presented as a request for help or attention
All implements the red and green behaviour scales as soon as possible. also in relation to the training received by reviewing support plans, supervisions, personal profiles and guidelines.
This training will allow the staff to work in a more person centred approach
Training gave me more understanding what each change in behaviour communicates and responds techniques/strategies. I am aware of all the legal issues around restraint and when it should be used and how
Great behaviour scale as a base for working with people who are more challenging.
Of wider understanding and also early warning signs a service user may show if they become agitated and how to respond appropriately.