Helen co-founded NAPPI UK in 1995 and has been Managing Director for 15 years. Her background is in general and psychiatric nursing, working on the secure wards at Stanley Royd Hospital in Wakefield. However, it was when working as a psychiatric nurse in Bermuda that Helen first experienced NAPPI training.
Helen also has experience of working as a nurse in a women's prison and as a childcare officer in a secure approved school. It has been these experiences that led her to be passionate about managing behaviour that can become challenging, in a dignified and non-abusive manner.
Since qualifying as a teacher she has developed the educational side of the business. Helen is an advocate of lifelong learning and continues to study in areas that interest her such as Positive Behaviour Support and Assessor's qualifications.
Andy attended the first NAPPI course in 1999, when working as a deputy manager for an adult learning disability service in Devon.
He comes from a military background having served in the Falklands and Arabian Gulf. However, it is his experiences working with vulnerable children and adults that has led to his passion to teach non-abusive skills. He used these skills in his own work and has seen a significant decrease in challenging behaviours of the people he supported. He moved to work for NAPPI as a regional trainer in 2000 and has delivered the training all over the UK and worked with trainers in the USA.
Whilst in the post of Senior Trainer he completed the Certificate in Education and this has enabled him to support others with their development. He was made a director in 2015, with responsibility for overseeing the quality of training and trainer skill development. Andy is continuing his own development and is currently undertaking the BTEC Verifiers Award.
Scott joined the company in 2009 - ten years after attending his first NAPPI training course. He was made Operations Director in 2015 and oversees product development and marketing.
He has experience working as a registered manager supporting individuals with mental health problems, learning disabilities and the frail elderly. In his previous role as the Training Manager for a large UK care provider, he was responsible for overseeing the development of 1300 employees.
Scott delivers the full range of NAPPI training products and was instrumental in the development of the NAPPI Dementia Awareness Trainer Programme. He has gained his Certificate to Teach in the Lifelong Learning Sector (CTLLS) and continues his studies within Positive Behaviour Support and Internal Quality Assurance.
Jay has a long association with NAPPI, attending his first Training of Trainer course in 2008 and joining the team in 2010.
He has always been a staunch advocate of the training and before taking up his position at NAPPI he was employed as a Registered Manager for a Dementia specific service. In addition to the full range of NAPPI training, Jason teaches Safeguarding and Dementia Awareness and is a lead on many trainer programmes. Jay has been instrumental in the development of the new specialist programme, Reducing Resistance to Essential Care.
As with all NAPPI trainers, Jay is involved in personal development, having achieved his PTLLS, he is undertaking his Certificate in Education and Training (CET) and BTEC Award in Promoting Positive Behaviour.
Emma has been associated with NAPPI since being a participant on a course in 2006, and completing the Training of Trainers programme in 2008.
Before taking up her role at NAPPI Emma was a Regional Training Manager and NAPPI Co-ordinator, overseeing NAPPI trainers and NAPPI Coaches within a Health and Social Care Organisation. As a qualified teacher she also delivers other NAPPI products and legislative training. Emma's role as Care Certificate Co-ordinator enables her to continue with her passion to develop staff, as well as supporting the development of new courses to meet the requirements of the Care Certificate.
In addition to her Care Certificate role Emma also delivers all levels of NAPPI as well as Autism, SOVA, MCA, First Aid, Epilepsy and Equality & Diversity. Emma remains passionate about learning and is currently undertaking the Internal Quality Assurance qualification (IQA).
Les joined NAPPI in 2015, after a 10 year experience working with adults with learning disabilities and specialist needs. He has served in many roles within the direct provision of care and his most recent role was a Learning and Development Officer.
Les brings a wealth of experience from working closely with staff teams to improve quality of life for both residents and staff teams. He is passionate about creating working environments that are supportive to ensure a high quality provision.
Les trains all three levels of NAPPI and Safeguarding Awareness. He has recently completed the Award in Education and Training (AET) and is currently undertaking both a Level 5 Leadership Award and the Certificate in Education and Training (CET).
Emily is the newest member of the NAPPI team. She brings a wealth of experience, having worked predominately in the elderly and dementia services. Emily holds a CQF Level 5 Leadership and Management in Health and Social Care. In addition to NAPPI Level 1, Level 2 and Level 3 courses, she will also be delivering the recently BILD accredited course, Reducing Resistance to Essential Care.
Emily is also a qualified First Aid and Moving and Handling trainer. As with all NAPPI trainers, she is involved in personal development and has already commenced the Certificate in Education and Training (CET).
Tony has worked with the NAPPI team since in 2012, as a consultant on his lived experience of the NAPPI Positive Behaviour Support Model. He has completed two national awards in presentation skills, and recently completed the BTEC Level 3 Award Understanding and Using Inclusive Approaches in Education and Training.
Tony is very proud of his achievements, such as being the first service user to present to the British Institute of Learning Disabilities (BILD), when representing NAPPI in the 2013 reaccreditation process. In 2016, Tony was himself recognised by BILD as meeting the criteria to be an accredited trainer. Tony delivers sessions to new NAPPI trainers, recertification groups and is part of the training team delivering courses specifically to managers. Tony is passionate about creating opportunities for other service users to follow his lead. He likes the fact of being the first, but doesn't want to be the only one.
As with all NAPPI trainers, Tony is involved in personal development and is about to commence the BTEC Award: Supporting Individuals with Learning Disabilities.
Sally joined NAPPI in 1999, making her the second longest serving employee, although these days she cannot be spared from the office. Like all NAPPI employees, Sally has completed the Training of Trainer programme and has assisted on several training events over the years.
Sally is passionate about supporting NAPPI clients and has built up many long-term friendships. She is always interested to meet new trainers and catch up with their news.
Liz joined NAPPI in 2008, initially an administrative assistant, her role has developed and she is now responsible for the Distance Learning side of the company.
With a background in Nursery Nursing that included primary teaching, it was a natural step that she would develop in an educational role. In addition to the NAPPI Training of Trainer programme, Liz has completed the Preparing to Teach in the Lifelong Learning Sector (PTLLS), the Certificate in Assessing Vocational Achievement and the BTEC Internal Quality Assurance Qualification. It is not surprising that she continued with her personal development and has completed the TQUK Lead External Quality Assurance Certificate.
Stephen joined NAPPI in 2009, with experience in both online and traditional marketing activities.
In addition to his marketing duties, he is responsible for the maintenance and development of the online trainer and distance learner systems. Stephen provides induction to new trainers, and system support to hundreds of onsite trainers of NAPPI and other course topics.
Stephen is also involved in co-ordinating the development of new initiatives such as Care Certificate Direct and the Incident Reporting online system.
Chris joined NAPPI in 2011 and works closely with Stephen to assist clients in using the online support system.
There is no better way to understand the company than to test the products, so like all members of the team, Chris has attended the Training of Trainer programme. He has completed the Preparation to Teach in the Lifelong Learning Sector (PTLLS) award and tutored a service user of a NAPPI client organisation, to support him to complete a BTEC teaching award.
Chris is currently the support trainer for the Care Certificate Assessor Award and the Positive Behaviour Support Coaching Programme.
Denise has a background in District Nursing. For many years she was involved in the training of student and post graduate nurses. She was then appointed lead for the End of Life Care Education Team in Bradford and Airedale. Before moving to NAPPI, Denise lectured at Leeds University.
Denise is involved in all parts of the NAPPI company. She delivers the End of Life Care trainer programmes and supports the trainers through the online system. Denise is the lead auditor for courses across the NAPPI products. She attended the NAPPI Level 1 training of trainer programme to assist in her role assessing new trainers delivering their micro-teach deliveries on their final day.
Denise is an assessor on distance learning courses such as the Award in Education and Training (AET) and is passionate about qualifications, education and training. She thoroughly enjoys working with learners to develop their confidence and skills.
Lisa has been working in education and training for over twelve years and is a qualified teacher, assessor, IQA, EQA. She has recently been made a Fellow of the Chartered Institute of Educational Assessors (CIEA). Having taught a range of learners from school aged children to adult, in subjects such as Teaching and Education, Quality Assurance, Business and Management, Lisa is vastly experienced in delivering qualification and bespoke training.
She has taught in a range of schools and colleges and worked for a number of national training providers, managing their quality teams in preparation for Ofsted inspections, having undertaken Ofsted inspector training herself. Lisa has also worked for an international awarding organisation, managing quality and EQA activities.
Lisa thoroughly enjoys working with learners to develop their knowledge, skills and competencies.
Julie has joined NAPPI for two days a week supporting the admin team with the production of bespoke work materials. Julie is not really a newcomer as she is well known to the team as, for a number of years, she has been helping out as required.