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Spotlight on - Liz Forbes-Browne

Liz Forbes-Browne heads up 'quality control' at NAPPI uk - and Liz, a keen runner knows it is a marathon rather than a sprint.

Liz is the company's Learning and Development Co-ordinator which includes Internal Quality Assurance (IQA), monitoring the training and other services it delivers.

She has been with NAPPI uk since 2008 and her role has grown with her qualifications which sees her heading the distance learning team delivering training to people all over the UK, and the world, whose working patterns mean they cannot get to more traditional college courses.

Liz's IQA role is vital to NAPPI's success and progress. She monitors and evaluates the services delivered by NAPPI's own team, as well as hundreds of trainers within partner organisations.

"We are monitoring, supporting and advising to ensure trainers are using engaging skills, different teaching approaches, the right terminology and completing modules using educationally sound approaches," she explained.

"We are not looking to find fault - just to identify any areas for improvement - so our training solutions are the best available and encourage a culture of reflection and constant learning."

Data is gathered through auditing 100% of courses delivered which provides considerable reassurance and protection to partner organisations.

Additionally, NAPPI uk sample 10% of trainers to an even greater extent with an assessment of video recorded training sessions. This approach ensures greater consistency and ultimately encourages the highest standards of practice - a challenge welcomed by all providers who seek the very best outcomes for all.

"Working in partnership involves a joint commitment to success; the IQA role specifically helps identify areas of strength and areas for improvement. As we are a committed and close-knit team, people are open to coaching and guidance," Liz added.

Outside of work she is also involved in both care and training - as a Governor at the Tees, Esk and Wear Valley NHS Foundation Trust, for reasons very close to her heart.

"Five years ago my son was diagnosed with schizophrenia. He, and I, had incredible care and support and I wanted to give something back," said mother-of-two Liz who also uses her work skills to provide training for GPs and healthcare assistants.

Running is her other passion. Having started in 2007 she is now a regular half marathon entrant and has raised funds for charities supporting people who have experienced mental illness. Liz is currently in training for a 12-hour 'ultra-marathon' which involves crossing the Humber Bridge many times!!

Watch this space for more staff Spotlight features to help you get to know the NAPPI team and the services they provide.

NAPPI uk Ltd, 64 Falsgrave Road, Scarborough, North Yorkshire, YO12 5AX

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