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Spotlight on - Emma Holt

September 2019

Emma Holt used to sell trainers - now she helps coach them how to nurture better carers. And it was a Good Samaritan moment while working in a sports shop which put her on track to switch from retail to the care sector.

Read the full story here.

When Harri met NAPPI

September 2019

Harriet Corp's career began as a beauty therapist - until she realised that what she really loved about changing people's lives was more than just skin deep.

Read the full story here.

Andy helps carers put behaviour signs on their radar

August 2019

Spotting early signs of escalating distress in care sector service users is key to the ethos of NAPPI uk's training.

Read the full story here.

Spotlight on - Emily Turner

August 2019

When a retired car mechanic with dementia refuses to sit at the care home dinner table and likes to lie on the floor checking under chairs and tables what do you do?

Read the full story here.

Spotlight on - Jay Reece-Sumner

August 2019

Trainer Jay Reece-Sumner enjoys his job because it makes a difference to people's lives - including his own. He has been a care support worker, care manager and now a professional trainer during his career.

Read the full story here.

BILD accredited Expert-by-Experience - the end of an era

June 2019

In 2013, NAPPI became the first training provider to be represented during the BILD reaccreditation process by an Expert-by-Experience.

Read the full story here.

Spotlight on - Liz Forbes-Browne

June 2019

Liz Forbes-Browne heads up 'quality control' at NAPPI uk - and Liz, a keen runner knows it is a marathon rather than a sprint.

Read the full story here.

What's in a name when it comes to the behaviour of people in care?

June 2019

What's in a name? A lot, when it comes to labelling service users' behaviour, says specialist care training company NAPPI Uk.

Read the full story here.

Physical restraint use drops at secure hospital after specialist training by NAPPI uk

January 2019

A secure hospital has seen a significant drop in its physical restraint of patients - helped by adopting non-abusive intervention training of its staff.

Read the full story here.

Care boss praises non-abusive training which has transformed his organisation

January 2019

Specialist training company NAPPI UK has been in partnership with Avens since 1999 - and Mr Andrews said NAPPI's non-abusive ethos has been key to Avens growth and success.

Read the full story here.

Training company boss's lightbulb moment in Bermuda

November 2018

A training session at a Bermudian hospital provided a 'lightbulb moment' for nurse Helen Tait.

Read the full story here.

NAPPI uk teamed up with Workfit Moving & Handling Solutions

November 2018

Specialist trainers NAPPI uk teamed up with Workfit Moving & Handling Solutions to introduce a new approach at the recent National Back Exchange annual conference. The outcome has received considerable praise and a desire to tap into this much needed solution.

Read the full story here.

Support workers given toolkit of proactive strategies

October 2018

Supporting individuals whose behaviour can become challenging requires a very specialist skill set. Training delivered by NAPPI uk super-skills care and support staff and leads to positive outcomes all round.

Read the full story here.

NAPPI uk says rise in restraint is 'absolutely unacceptable'

October 2018

A BBC report has highlighted a steep rise in the use of restraints on adults with learning disabilities in hospital units in England.

Read the full story here.

Training is key to enhancing lives and happier care staff

September 2018

Lives of young people with complex difficulties are being enhanced at an "outstanding" residential care home. And CQC watchdogs who have given the top rating to OneNineFive in Burton-on-Trent have singled out staff training by NAPPI uk for special mention in the success story.

Read the full story here.

NAPPI uk's wide-ranging care courses for October and November 2018

September 2018

NAPPI uk is a leading provider of training solutions to the care sector. And we have a range of courses lined up for October and November. While we specialise in Managing Challenging Behaviour training, our professional trainers teach skills in a wide range of subjects through workshops and courses.

For more details click here.

Our latest group of new NAPPI trainers!

The latest group of to complete the Level 1 trainer course in Scarborough. All completed very strong micro-teaches, so well done to NAPPI trainers Jay Reece-Sumner and Les Ndlovu. The group attended the 'course within a course', delivered by NAPPI Expert by Experience Tony Hart. This group is the first who will receive certification issued by Tony through his trainer account.

Skills for Care - Grade 1.

NAPPI has been awarded a Grade 1 Endorsement with Skills for Care. Endorsement means that there is evidence that NAPPI delivers high quality learning and development. "The entire panel agreed that this was a very strong application in all respects."

Endorsement requires evidence over six dimensions, each with related criteria. Dimensions include such areas as Quality Assurance and Staff Development. The endorsement review panel said"All dimensions were fully met and the evidence presented met the individual criteria."

In June 2016 NAPPI completed the BILD reaccreditation process.

In June 2016 NAPPI completed the BILD reaccreditation process. This included a comprehensive submission document, two days observing training, a day to review documentation, and a presentation to the BILD panel.

The assessor commented "The organisation presents its training with a high degree of formality, structure and professionalism, which makes their messaging very clear." Following the NAPPI directors' presentation to panel of the online PBS initiative, "The panel was pleased to note evidence of the continuing development of NAPPI training, especially the PBS Cloud initiative."

However the most pleasing comment was, "The development of a service user to achieve the status of trainer, at a pace dictated by the service user with skilled and sensitive use of support, is an exemplary piece of work that could serve as a model for other organisations."

Tina completes the NAPPI Care Certificate Trainer Programme.

Tina Kelly from Whitwell Park is the first successful candidate to complete the NAPPI Care Certificate Trainer Programme. This four day programme has been developed to give organisations a flexible way to deliver the Care Certificate underpinning knowledge. Tina is also a NAPPI trainer and found the style of delivery appeals to all learning styles.

The sessions can be delivered in manageable time slots to allow new and existing staff to receive the training for the first time, or to build upon existing knowledge. The course develops the confidence in the delivery of the Care Certificate by highlighting key presentation skills and providing a solid structure to follow. Completion of the programme also qualifies the trainer to have 12 months free access of the Care Certificate Direct online system.

Congratulations to Chris and Tony.

Ouch! Congratulations to Chris and Tony who both successfully completed the British Red Cross First Aider at Work course. The duo have been working together over the last 4 years delivering a workshop to new NAPPI trainers. Chris has been Tony's tutor on the BTEC Level 3: Understanding and using inclusive approaches in education and training, which Tony completed in June.

Emily Turner is the newest member of the NAPPI team.

Emily Turner is the newest member of the NAPPI team having joined in July 2016. Whist new to the team she is not new to NAPPI and she brings a wealth of experience, having worked predominately in the elderly and dementia services.

NAPPI welcomes their 1st 'Expert by Experience'.

In June 2016, Tony Hart became an accredited trainer under the British Institute of Learning Disabilities (BILD) Physical Intervention accreditation scheme. Tony is the first 'expert by experience' to achieve this accreditation. Tony has been delivering a 'course-within-a-course' for the past few years and this year commenced sessions as part of manager's training courses.

15 years trainer award for Phil Kilburn.

Phil is the Ops Director at Bradbury House, an organisation located near Bristol that supports individuals with learning difficulties, mental health needs, including Autism, and Aspergers Syndrome, and individuals with forensic backgrounds.

The award was made by NAPPI managing director Helen Tait, during Phil's annual NAPPI re-certification held in Exeter.

A group of trainers received their NAPPI tee-shirts at their first-year recertification.

Back row left to right: Aaron Kamara (Walton Lodge), Mike Bagnall (Camphill Village Trust), Kirsten Stahley and Andy Robinson (Meadow View Care), Katie Woodhead (Exemplar), and Joe Holmes (Alexandra Homes Bristol Ltd). Front row left to right: Eamonn Cummings and David Newman (Camphill Village Trust).

In March 2016, three organisations were given certificates in recognition of their 10-year Parnership with NAPPI.

Left to right, Helen Minter (Windows for Children), Mark Kingman (The Fremantle Trust) and Sarah Kilby (The Avalon Group). Helen also received a Tankard in recognition of being a NAPPI trainer for 5-years, Sarah received her NAPPI tankard in 2015 and Mark also received a clock in recognition of his 10 years as a NAPPI trainer.

All on-site NAPPI trainer are given a tee-shirt on their first refresher course.

Daniel Andrews (Avens), Andy Sharpe (Oakfield Community). Front row left to right: Rhainnon Phillips (Oakfield Community) and Clara Buffett (Frontier Support Services) who received her NAPPI 5-year tankard. Helen Tait NAPPI managing director said, "We have developed a close relationship with Clara who not only has returned for 5 years, but has also completed the Award in Education and Training and a BTEC Assessor Qualification with NAPPI. It has been wonderful to see Clara's development over the years".

NAPPI supports the Social Care Commitment.

The Social Care Commitment is the adult social care sector's promise to provide people who need care and support with high quality services. It is an initiative of the Department of Health, that has been developed by the sector, so it is 'fit for purpose' and makes a real difference to those who sign up. The social care commitment can be made by any employees and employers in adult social care. As a training provider NAPPI is unable to make the commitment in its own right; however, by publicly supporting the commitment we assist in increasing public confidence in the care sector and raise workforce quality in adult social care.

NAPPI Trainer reaches 5 year milestone.

Congratulations to Stephen Capstaff, Team Leader at New Prospects Association in Whitley Bay. Stephen has been a NAPPI trainer since April 2009 and was this week awarded a NAPPI Tankard in recognition of his commitment to NAPPI. Pictured presenting the tankard to Stephen is NAPPI Regional Trainer Jason Reece-Sumner.

Congratulations to the November group!

Congratulations to the November group of new NAPPI Level 1 trainers who braved the weather in Scarborough. The group participated in an activity run by service user Tony Hart about how the positive behavioural support model has changed his life. Tony explained how it is the many little 'green' touches that matter, rather than one event.

True Gold.

Cheryl Henderson, from Elder Care, is one of our Reducing Resistance to Essential Care trainers (the first in Scotland). Cheryl came up with the idea of a Helpful Hints tool to use as an aide-memoir and approached NAPPI managing director Helen Tait, who approved its use.

Helen explained that as Cheryl is currently undertaking the Certificate in Education and Training that her Helpful Hints tool met one of the assessment criteria for her award. RREC Trainer Jay Reece-Sumner was tasked with the responsibility to sign-off the tool and said, "Cheryl's tool - true gold in my opinion".

NAPPI Re-certification course - Scarborough June 2015.

Five learners, from a variety of organisations throughout the country, came together this week to successfully complete their NAPPI Training of Trainer Re-certification programme. From left to right the group included Sam Wiseman from Jeesal Residential Care Services, Loki Ako from Barchester, Shaun Twigg from Christchurch Court, Lindsay Maxey from Randstad Care in Liverpool and Alison Phillips from Swanton Care.

Congratulations to Lucy Glynn Support Services.

NAPPI would like to congratulate one of our long standing clients, Lucy Glynn, on winning the award for 'innovative practice in positive behaviour support involving service users' at this year's BILD PBS Leadership Awards. The awards recognise good practice and contributions to the development of positive behaviour support practice and aim to raise practice by recognising work of quality and quality of contribution over time.

Thursday 7 May in Dublin saw this year's BILD PBS leadership awards dinner, an important part of BILD's annual PBS Research and Practice Conference, and a celebration of the best in positive behaviour practice both in the UK and internationally.

A new group of NAPPI trainers.

Seven learners from The Senad Group successfully completed the Level One Training of Trainer programme on the 8th December 2014. Their micro-teach sessions were assessed by NAPPI Managing Director, Helen Tait who commented that it was fantastic to be with such a strong group of enthusiastic learners.

The group will all go on and complete their Level Two training in the near future.

5 years to cross the line.

Ken Ngwang, fresh from running the ASDA Foundation Hull 10K, sprinted to collect his NAPPI tankard from director Scott Edwards. The engraved tankards are given in recognition of 5 years as a NAPPI trainer. Ken works at Windermere House in Hull, part of Barchester Healthcare. His colleague Pat Good received her tankard last year.

Trainer & PBS Coach.

Chris Mileham collected his 1st year NAPPI tee-shirt, the very week after he became a NAPPI Positive Behaviour Support Coach. Chris, who works for Swanton Care and Support, completed his BTEC Coaching Award with a group of 12 Swanton Care employees. This makes Chris the 1st person to be both a NAPPI trainer and a PBS Coach. His tee-shirt was presented by Scott Edwards, director of NAPPI.

Some of the participant comments included:

  • To make the little things count every single day - I felt proud for him.
  • Inspirational - Tony proves anything is possible.
  • Tony is a shining example of what NAPPI stands for.
  • Insight into how to help my service users get from the red into the green.

Heathcotes Nikki Eley, who was a participant on the course said: "I'm going to take away that I work for a fantastic company and that NAPPI works. It was an honour to watch you, you are an inspiration."

By the end of the day, Tony had completed one of the five performance outcomes of his BTEC award that relate to learning from feedback and improving future deliveries. Tony will complete more of his award next month when he is delivering again with NAPPI on a Positive Behaviour Support coaching course.

Two Awards for Cartref Homes.

Tony Vallis from Cartref Homes was presented with two awards at a presentation dinner in Scarborough.

The first was a certificate to mark 15 years of working in partnership with NAPPI UK. The second was a tankard to acknowledge 5 years as a certified NAPPI on-site trainer. Tony first attended a NAPPI training course delivered at Cartref in Hastings in 1998. He has remained a staunch supporter of the NAPPI Principles (second only to his passion for Chelsea!). Tony attended his first Training of Trainer course in 2008.

Tony admits that it has taken him a few years but he now really enjoys the annual event. Helen said, "Tony has been a great addition to the extended NAPPI team as he assists professional trainers to undertake assessments on new trainer courses."

The strength of NAPPI-client relationships was noted by a BILD assessor during the recent successful reaccreditation when he commented: "The organisation is to be commended for continuing to evaluate, audit and challenge their own practice to ensure their training is successful in getting messages and complex content across to participants".

NAPPI recognise 15 year partnership with Quest Haven.

Quest Haven's Isaac Tagoe has been presented with a certificate to mark 15 years of working in partnership with NAPPI UK. The award was presented by NAPPI Managing Director, Helen Tait, during a dinner in Scarborough as part of an annual trainer recertification course.

Isaac has attended many such events as he was one of the participants on the first NAPPI trainer programme in 1999. Although Isaac does not 'formally' deliver NAPPI modules anymore, he 'informally' teaches his staff every day by example and on-going coaching.

Helen said, "Isaac has always been such an advocate of the NAPPI programme. Although this maybe the last year he comes to complete the trainer course, he will still remain one of our trusted advisors."

The strength of NAPPI-client relationships was noted by a BILD assessor during the recent successful reaccreditation when he commented about "A highly successful part of this delivery is bringing people together in such a way that constantly exposes their practice, delivery and experience to other participants and in this sense is constantly peer reviewed and open to challenge from fellow participants, always with the aim of improvement and enrichment."

NAPPI recognise 15 year partnership with Maesteilo.

Maesteilo Care Home, part of Barchester Health Care, has been presented with a certificate to celebrate 15 years of working in partnership with NAPPI UK. Maesteilo is located in the beautiful countryside of South Wales and supports individuals with learning disabilities, autism and associated complex needs. The staff at Maesteilo use the NAPPI positive behaviour support model to successfully manage behaviours that might otherwise challenge. The ethos of the non-abusive NAPPI Principles is embedded throughout the organisation with an emphasis on proactive support.

The award was presented to Jackie Orrells, Regional Operations Manager, during a trainer recertification programme at the home in Worcestershire. Jacqui has a long association with NAPPI as she first attended training in 2004 and completing her trainer qualification last year. The award was presented by Andy Skinner, Director of Education and Training at NAPPI. Andy has made numerous trips to Maesteilo over the years. "I have had many memorable training sessions with groups of staff who are passionate about supporting their service users."

Assisting Andy in the delivery of the recertification programme was Barchester's Emma Holt, Training Manager and Assessor based in Gorse House in Sunderland. Emma is responsible for co-ordinating and auditing the in-house NAPPI training delivered by the 28 Barchester trainers. Emma has been using NAPPI skills herself since she was first training in 2006.

The strength of NAPPI-client relationships was noted by a BILD assessor during the recent successful reaccreditation when he commented about the "long-standing relationship with the organisations and that both the remarks and relationships are testimony to the organisation."

Going for Gold.

A 2-day leadership and management training event which was planned, organised and delivered by Heathcotes Learning, in partnership NAPPI UK took place on 16 and 17 May at Scalford Hall in Melton Mowbray, Leicestershire. Titled 'Going for Gold', the aims of the event were to ensure consistent application of NAPPI as a philosophy and skill set across the organisation, and foster "esprit de corps" among Heathcotes managers; reinforcing common goals and vision. Heathcotes Group is a NAPPI Centre of Excellence and we have worked hard to encourage a high standard of support and accompanying ethos among our staff. Our record of restraint reduction and working with service users to achieve positive life outcomes bears testament to this.

However, we recognised that there was a potential gap between what we were delivering in terms of NAPPI training, and the level and consistency at which this was being applied at service level. Our pre-event survey indicated multiple examples of good practice, but also a variation of knowledge and understanding of NAPPI at service manager level.

Therefore Day 1 consisted of an intensive management workshop delivered by Scott Edwards from NAPPI UK. Managers re-visited a number of core NAPPI practices and principles. Through discussion and practical exercises these were brought to life and lessons learned subsequently incorporated into regional action plans the following day.

Scott had this to say:

"My thanks to you and the team for such a warm welcome. I heard many views of NAPPI throughout the day - most of them complimentary. I was naturally delighted with the interest shown in the Amber section of our PBS model and look forward to adding this to the trainers portfolio at the earliest opportunity. Todays workshop was a fine example of working in partnership."

The following morning (cold and dank!) found all our managers limbering up before tackling a number of practical tasks over an obstacle course to test their problem solving, planning, leadership and motivational skills. Despite the weather, and complexity of the tasks they faced, everyone responded admirably, and very definitely rose to the challenge when things got difficult.

All participants afterwards were given the opportunity to reflect on the highs and lows of the morning, give honest feedback to their colleagues and decide how to apply lessons learned in the operational arena, as well as discussing how to recognise, maintain and improve key leadership behaviours.

Brendan Kelly, Director of Operations said afterwards:

"...your energy, enthusiasm and willingness to both learn and teach was very inspiring - David and I commented afterwards how privileged we felt to be surrounded by so many positive people and to know that, formidable as you are, we are all on the same team.

I would also like to acknowledge the hard work and organisation of Mick and the Learning Team, including the co-opted members of that team, who worked so hard to make the event a success; the administration, organisation and planning of the event were top drawer and enabled us to get the most out of the time we had together."

Barchester Healthcare - Centre of Excellence.

NAPPI UK has a long-term working relationship with Barchester Healthcare. This relationship was initially with the learning disability services but this changed in 2012 when Barchester adopted the NAPPI model of managing challenging behaviour training for their dementia services.

To learn more about Barchester and their relationship will NAPPI uk please read their case study.

On presenting the NAPPI Centre of Excellence Award to Barchester Healthcare, Helen Tait (Managing Director of NAPPI uk) said:

"We are really thrilled to have been able to present the NAPPI Centre of Excellence Award to Emma Holt on behalf Barchester Healthcare. This Award acknowledges an organisation that is working above-and-beyond the requirements of the BILD Code of Practice. Emma has worked closely with NAPPI to trial a web-based system that enables both internal and external auditing of all NAPPI training delivered by the Barchester team of trainers. Emma provides a link between the different pasts of both organisation; however it is recognised that the success of any programme is down to the commitment of the trainers and the management team supporting them. Thank you to all."

NAPPI uk Ltd, 64 Falsgrave Road, Scarborough, North Yorkshire, YO12 5AX

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