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Introduction to Barchester

At Barchester we celebrate life and make sure the people we support do too. We do this by treating everyone as individuals and always tailor our services to meet their needs. As one of the largest quality healthcare providers we offer a range of specialist services. Day-to-day life at Barchester is a warm and enjoyable experience, from our delicious home cooked meals prepared by our top chefs, to a range of stimulating activities organised daily, everything we do is about celebrating and enhancing life.

Today we support more than 10,000 people in more than 200 locations with services including:

  • Residential Care
  • Dementia Care
  • End of Life Care
  • Assisted & Supported Living
  • Respite Care & Short Breaks
  • Learning Disabilities Care
  • Mental Health
  • Registered Hospitals
  • Neuro Care and rehab
  • Whether it is a few hours or 24-hour care, our services are of the highest quality and person-centred.

    Our 17,000 staff continue to be the happiest and highest calibre in the sector, thanks to the continuous investment and development with our specialist in-house programmes, in all vocational areas. We launched the Barchester Business School in 2009 and we now offer a range of innovative management courses, leadership qualifications and nursing programmes. Focused on the daily care required of our staff these courses bring with them nationally accredited vocational qualifications, diplomas and apprenticeships right up to masters degree level.

    The following questions were put to Barchester:

    What was your identified training need?

    Staff working within Barchester’s Learning Disabilities Services require skills and knowledge to support those service users.

    Over the last year it was agreed that NAPPI training would benefit those working in Barchester's unique Memory Lane Communities. These environments are specially designed for people living with dementia. So far, 19 staff working in Memory Lane Communities across the UK have completed the level one course and more than 20 trainers will begin the course for trainers in 2013.

    Why did you choose NAPPI?

    When the training need was identified several different companies were contacted and the Principal trainer at the time attended courses delivered by each company. It was felt that NAPPI training was the best option as there was more of a focus on the psychological skills. Also we wanted to ensure that the training was BILD accredited.

    Discussions with Helen Tait assured us that NAPPI would not only support the trainers delivering the courses but would also support the work that we were doing within the services to ensure that people were treated with dignity and respect.

    Statement from Emma Holt - Training Manager/Principal NAPPI trainer with Barchester Healthcare:

    "We have quite a reputation when it comes to developing our staff, it is one of the reasons Barchester continues to be the only care provider listed in the Sunday Times 25 best big companies to work for in 2013.

    Part of the development of our staff is NAPPI training and as Barchester has grown as a company so has our relationship with NAPPI UK.

    From the first person attending a trainers course in 2004 we now have more than 30 trainers able to deliver NAPPI within the company with plans for another 20-30 to go through a trainers course in 2013.

    NAPPI complements the ethos of Barchester; treating people in a respectful and dignified manner, recognising individuality and celebrating and enhancing life, and as our assistance is unwavering for the people we support daily the assistance received from NAPPI is equally unwavering, there is always someone available to give advice and support."