Introduction to Heathcotes

Heathcotes Care offers specialist care to men and women with learning disabilities and complex needs. They place great emphasis on providing supportive care in small, non-institutional homes. Heathcotes uphold the values of modern, holistic and evidenced-based care that safeguards and promotes the rights, individuality and uniqueness of every individual.

The people who use their service come to them with behaviours that are both challenging and complex.

People who use their service may experience:

Heathcotes uphold and value the individuality of each service user and are committed to supporting individuals through a process of recovery in order that everyone can live a satisfying, hopeful and meaningful life, acknowledging the limitations of their learning disability.

They achieve this by:

According to Heathcotes their strengths as a company in enhancing the process of recovery are:

The following questions were put to Keeley Ward, Behaviour Specialist for Heathcotes:

What was your identified training need?

At the initial point of enquiry to NAPPI UK the initial training need was to have a delivery of a course that recognised and provided skills for behaviours that challenged the service due to complexities of the individuals we began to support. The company was new in the learning disability field although had experienced people at the helm. Due to being a new company I also had to look at the most cost effective way to train staff so we began with the train the trainer course.

Why did you choose NAPPI uk?

During the initial enquiry I spoke with Helen Tait at great length about what NAPPI could offer and the approach that would be taught. Being experienced in several other "management of challenging behaviour" courses I was particulary interested in "recognising the signs early" and the proactive approach to positive redirection.

Before the initial enquiry I knew very little about NAPPI however the more I read the more I liked their approach and what they could offer Heathcotes as a company.

What difference has NAPPI made?

NAPPI has made a huge difference to the service users we support. The proactive and positive approach has seen a reduction in restraint and staff approach behaviours both positively and confidently.

NAPPI has helped establish Heathcotes as a leading and specialist service in complex and challenging behaviours and has had a positive and life changing impact on the lives of the people we support. As a result of the approach opportunities within the community for the service users has opened up and many have moved on from residential care into supported accommodation.

Statement from Heathcotes:

"I feel the progression of Heathcotes within the last 8 years as a leading provider in the learning disabilities and complex behaviour field has been a big success thanks to the base NAPPI training provides staff. It gives them knowledge and confidence when dealing with behaviours that are challenging and a true insight into the message that behaviour is portraying.

8 years on we have gone from 1 residential home to 20 homes supporting over 150 service users. This is a big increase in a short space of time, however this has been made possible due to our outstanding reputation in successful management of challenging behaviours which is a result of NAPPI training given to our staff. The partnership with NAPPI has proved vital to our development in the field."

Keeley Ward - Behaviour Specialist.