Learning Objectives of NAPPI Training

Participants are encouraged to raise work related questions so that the training can be directly related to your area of experience. NAPPI teaches the SMART Principles and how to apply them to a wide variety of situations. The course starts with assessment of the potential for problem behaviour and dangerous situations. It demonstrates how attitude plays an important part in the delivery of quality care.

The course looks at ways of preventing possible problem behaviour by the use of specific NAPPI skills. Participants learn how to listen to a service user in a more effective manner, gathering the information necessary to select the correct course of action. In order to test the level of co-operation that can be predicted from a service user, participants learn the important technique of Generating Co-operation.

Physical skills ensure that employees are able to contain most out-of-control behaviour in a safe, fast, effective and supportive manner. Common difficult behaviour that is faced can be controlled by following the SMART Principles, enabling employees to remain calm, supportive and professional, while utilising highly effective yet non-abusive skills.